ECHELYON Referral Programme
Effective Date: 27 December 2025
Last Updated: 24 July 2026
1. Introduction
The Echelyon Referral Programme rewards our loyal customers for sharing our products with friends and family. When you refer someone and they make a purchase, you earn store credit that you can use on future orders.
It’s simple, transparent, and designed to give value back to the customers who help us grow.
2. How the Referral Programme Works
Our referral system is built around one clear principle: You earn 5% of your referred friends’ spend as store credit.
Here’s how it works:
Make your first purchase Once your first order is completed, you become an Echelyon Client.
Create your account This allows us to track your referrals and apply your rewards.
Share your referral link Your unique link is available in your account dashboard.
Your friend makes a purchase When someone buys through your link, you earn 5% of their total spend as store credit.
Use your credit on future orders Your credit is automatically applied at checkout when you choose to redeem it.
3. What You Earn
You earn:
5% of every referred customer’s order value
Store credit that can be used on any future purchase
Rewards with no minimum spend required
Unlimited referral rewards — there is no cap
Example: If your friend spends £100, you earn £5 in store credit.
4. Why Our Referral Programme Is Different
We designed our programme to be:
Simple — no points conversions or complicated tiers
Transparent — you always know exactly what you earn
Valuable — 5% store credit is meaningful and accumulates quickly
Trust‑driven — referrals come from real customers, reducing returns and improving satisfaction
This system benefits both you and the people you refer.
5. Using Your Store Credit
Your store credit:
Appears in your account dashboard
Can be applied at checkout
Can be used on any product
Has no minimum order value
Does not expire for 12 months from the date earned
Credit cannot be exchanged for cash.
6. Referral Programme Rules
To keep the programme fair and transparent, the following rules apply:
Rewards can only be issued to registered customers.
You must have an Echelyon account to earn referral rewards.
Referral rewards are added as Pending when the referred order is completed.
Rewards become usable 60 days after order completion. This covers the 30‑day cancellation window after delivery and an additional 30‑day fraud‑protection period. Pending rewards cannot be used during this time.
If a referred order is refunded or cancelled within the 60‑day period, the pending reward is removed.
No reward is issued if the order does not remain valid for the full 60‑day period.
Self‑referrals are not allowed.
Abuse of the referral system may result in account suspension.
We reserve the right to update or modify the programme at any time.
7. Returns & Refunds Impact
If a referred customer returns, partially returns, or cancels their order:
If the referral reward is still pending: it will be cancelled and will not be released.
If the referral reward has already been released: the full 5% credit will be reversed, even if the refund is only partial.
This ensures fairness and prevents misuse of the referral programme.
8. Tracking Your Referrals
You can track:
Who you referred
How much they spent
How much credit you earned
Your available balance
All from your Echelyon Account Dashboard.
Referral Tracking & Cookies
To operate the referral programme, we use referral cookies that store:
a unique referral identifier
the referrer’s email address, where required
These cookies allow us to correctly attribute referrals and apply reward credits. They do not store any other personal information and are used solely for referral tracking.
9. Contact Us
If you have questions about the Referral Programme, contact:
Echelyon Support Team Email: enquiries@echelyon.com
Location: London, United Kingdom