ECHELYON Privacy Policy
Effective Date: 01 May 2026
Last Updated: 24 July 2026
1. Introduction
At Echelyon, your privacy matters. Whether you’re browsing our products or placing an order, we want you to feel confident about how your information is handled. This policy explains what we collect, why we collect it, and how we keep it safe — in clear, straightforward language.
2. Your Privacy, in Plain English
A quick summary of the essentials:
We keep your data secure
We only use it to process your orders and improve your experience
We never sell your information
You remain in control of your data at all times
3. Why You Can Trust Echelyon With Your Data
We collect only the information we genuinely need, protect it with industry‑standard security, and remain transparent about how it is used. Respect for your privacy is part of how we do business.
4. Information We Collect
We may collect the following information:
Name and contact details
Billing and shipping addresses
Phone number
Payment information (processed securely by trusted providers)
Account login details
Order history and preferences
Device, browser, and IP information
Cookies and usage data
Referral information, including the referrer’s email address when provided through the Echelyon Referral Programme
We only collect the minimum information required to process your order, operate our referral system, and maintain account security.
5. How We Use Your Information
We use your information to:
Process and deliver your orders
Manage your account
Communicate with you about orders, support, or updates
Improve our website, products, and services
Prevent fraud and maintain security
Comply with legal and tax obligations
Operate the Echelyon Referral Programme and apply reward credits
We never sell your personal data.
6. How We Protect Your Data
We use industry‑standard security measures, including:
SSL encryption
Secure hosting
Fraud monitoring
Access controls
Regular security reviews
Only authorised staff and trusted service providers can access your information, and only when necessary.
7. Who We Share Your Information With
We only share your data with trusted partners who help us operate Echelyon, such as:
Payment processors (e.g., WooPayments, Stripe)
Delivery and logistics partners
Email and hosting providers
Fraud prevention and security services
Referral tracking tools used to operate the Echelyon Referral Programme
Legal authorities when required
These partners receive only the information needed to perform their services.
8. Data Retention (How Long We Keep Your Information)
We retain your information only for as long as necessary.
Inactive accounts: 24 months
Pending orders: 30 days
Failed orders: 30 days
Cancelled orders: 30 days
Refunded orders: 72 months (required by UK tax regulations)
Completed orders: 72 months (required by UK tax regulations)
You may request deletion or anonymisation of your data at any time unless we are legally required to retain it.
9. Your Controls & Choices
You can:
Access your information
Correct inaccurate details
Request deletion
Restrict or object to processing
Withdraw consent
Request a copy of your data
To exercise these rights, contact us at enquiries@echelyon.com.
10. Cookies & Tracking
We use cookies to:
Maintain your shopping session
Remember your preferences
Analyse site performance
Improve your browsing experience
Track referrals and apply reward credits as part of the Echelyon Referral Programme
Referral cookies store a unique identifier and, where required, the referrer’s email address, used solely to credit referral rewards. You can manage or disable cookies at any time through your browser settings.
11. No Dark Patterns
We do not use manipulative design, hidden settings, or confusing choices. We believe in clear communication and honest options.
12. Third‑Party Links
Our website may contain links to external sites. We are not responsible for their privacy practices and encourage you to review their policies.
13. Contact Us
If you have questions about this policy or how we handle your data, contact:
Echelyon Privacy Team Email: enquiries@echelyon.com
Location: London, United Kingdom