ECHELYON – Terms & Conditions
Effective Date: 27 December 2025
Last Updated: 24 July 2026
1. Introduction
Welcome to Echelyon. These Terms & Conditions outline the rules, responsibilities, and expectations when using our website and purchasing our products. By accessing our site or placing an order, you agree to these terms. If you do not agree with any part of these Terms, please do not use our website.
2. About Us
Echelyon is a UK‑based online retailer offering practical, well‑designed products that improve everyday life.
Business Name: Echelyon Location: London, United Kingdom Email: enquiries@echelyon.com
3. Using Our Website
By using our website, you confirm that:
You are at least 18 years old
You will provide accurate information
You will not misuse our website or attempt to interfere with its security
You will comply with all applicable UK laws
We reserve the right to refuse service, cancel orders, or restrict access if misuse is detected.
4. Product Information
We aim to provide accurate product descriptions, images, and specifications. However:
Colours may vary slightly due to screen settings
Measurements may have minor tolerances
Availability may change without notice
If a product becomes unavailable after you place an order, we will notify you and issue a full refund.
5. Pricing & Payments
All prices are shown in GBP (£) and include VAT where applicable.
We accept secure payments through trusted providers such as:
WooPayments
Stripe
PayPal
Your payment details are processed securely by these providers — we do not store or access full card information.
We reserve the right to update prices at any time.
6. Order Acceptance
When you place an order, you will receive an email confirming we have received it. This does not mean your order has been accepted.
Your order is accepted only when:
Payment is successfully processed
We dispatch your items
You receive a dispatch confirmation email
We may cancel an order if:
The product is unavailable
Payment fails
Fraud is suspected
Incorrect pricing was displayed
If we cancel your order, you will receive a full refund.
7. Shipping & Delivery
Our Shipping Policy forms part of these Terms.
Key points:
We ship exclusively within the United Kingdom
Standard delivery: 10–20 business days
Express delivery (where available): 7–12 business days
Orders are processed within 1–3 business days
Tracking is provided for all orders
Delivery times are estimates and may vary due to courier delays, seasonal demand, or external factors.
8. Returns & Refunds
Our Returns & Refunds Policy forms part of these Terms.
You may return eligible items within the timeframe stated in our Returns Policy. Refunds are issued to the original payment method once the return is approved.
We do not accept returns for:
Change of mind
Items damaged by the customer
Items without original packaging
Hygiene‑sensitive products (where applicable)
9. Faulty or Damaged Items
If your item arrives damaged, faulty, or incorrect, contact us within 48 hours of delivery confirmation (based on tracking).
Please provide:
Your order number
Photos or video showing the issue
We will arrange a replacement or refund depending on the situation.
10. Intellectual Property
All content on the Echelyon website — including text, images, graphics, logos, and product descriptions — is owned by Echelyon or licensed to us.
You may not copy, reproduce, modify, distribute, or sell any content without written permission.
11. Limitation of Liability
To the fullest extent permitted by UK law:
We are not liable for indirect, incidental, or consequential damages
We are not responsible for losses caused by misuse of our products
We are not liable for delays outside our control (couriers, weather, etc.)
Nothing in these Terms excludes liability for fraud or anything that cannot be excluded under UK law.
12. User Accounts
If you create an account:
You are responsible for keeping your login details secure
You must notify us immediately of any unauthorised access
We may suspend or delete accounts that violate our Terms
Inactive accounts may be removed after 24 months (see Privacy Policy).
13. Privacy & Data Protection
Your privacy is important to us. Our Privacy Policy explains how we collect, use, and protect your data.
By using our website, you agree to our Privacy Policy.
14. Third‑Party Links
Our website may contain links to external websites. We are not responsible for their content, policies, or practices.
15. Changes to These Terms
We may update these Terms occasionally. The “Last Updated” date will always reflect the latest version.
Continued use of our website means you accept the updated Terms.
16. Contact Us
If you have questions about these Terms, contact:
Echelyon Support Team Email: enquiries@echelyon.com
Location: London, United Kingdom